The new Status of UK Fundraising Report 2021, featuring the views of over 1,000 charity professionals is now available to download.
The annual report is a unique benchmarking tool for charities, sharing insights on charity income, supporters, fundraising during the pandemic and digital transformation.
Here’s four key highlights from the report that we think you’ll find interesting.
1. Digital transformation
The report asked the non-profit community how important they believe digital transformation is:
• Over 60% agree it’s critical to success
• And 70% believe it’s important for organizations to develop digital maturity
Yet, the survey found that the sector currently rates itself at 5/10 for maturity, and only 17% think every area of their organization is fit for purpose in this digital age.
A digitally mature charity is one in which digital tools, technology and skills are integrated across every part of the organisation.
The results show there are four distinct categories when it comes to how far along the digital maturity journey non-profits are:
- Digital Sceptics – digitally immature organisations, with no interest in becoming ‘digital’
- Digital Rookies – they are also digitally immature, but they do see the importance of digital transformation
- Digital Adopters – they rate themselves as a 6 or 7 on the scale
- Digital Experts – this group is completely digitally mature, and put being digital at the heart of everything.
And the Digital Experts really are winning…
- 71% of Digital Experts said they are optimism that their organizations will meet fundraising targets in the next 12-18 months, compared to 42% of Digital Sceptics
- 47% of our Digital Experts group reported that they are gaining more supporters than they are losing, compared to 28% of Digital Sceptics, and 30% of Digital Rookies
- 94% of Digital Experts said that they have found new and innovative ways to deliver their services, compared to 62% of Digital Sceptics
50% of respondents to the survey reported that they had met or exceeded their annual fundraising target. However, overall organizations have not been as successful in meeting targets as in previous years. This year, 21% just met their fundraising target – this is a noticeably lower proportion than the prior two years (26% in 2020 and 25% in 2019). And 29% said they did not meet their fundraising target this year, this is higher than the last two years (26% in 2020 and 24% in 2019).
Respondents have also reported a decrease in income for the last three years. 40% have reported a decrease in income this year – up from only 21% experiencing a decrease in 2019.
In more positive news, the majority of charities reported that supporter numbers are looking good! 36% said they are gaining more supporters than they are losing and 45% said their support numbers remain fairly consistent.
Interestingly, the organizations that use CRM systems are more successful at acquisition. Those who use CRM software are more likely to say they are gaining more supporters than they are losing (43% vs 38% of those who don’t use a CRM system).
4. Optimism returns
Despite a difficult time for everyone, the report showed that charities are starting to feel much more positive about the future:
- 60% of respondents to the survey said they are optimism and their organization will thrive in the next 12-18 months
- 77% are optimistic. They will retain supporters
- 60% are optimism they will meet fundraising targets
Available to download now
Get your free copy of The Status of UK Fundraising to read all the findings.